Return & Refund Policy – Le Secret Skincare

Return & Refund Policy – Le Secret™

At Le Secret™, we truly believe in the effectiveness of our personalized skincare. That’s why we offer a unique satisfaction guarantee — designed to give you full confidence when trying our products and experiencing the results for yourself.

Our Satisfaction Guarantee

We offer a 30-day money-back guarantee on all our products. If you’re not completely satisfied with your purchase, you may request a full refund, subject to the following conditions:

Refund Conditions

Usage period:
You must have used the product for 30 consecutive days.

Frequency of use:
The product must have been used twice daily (morning and night) for the full 30 days.
If used once a day, it must have been combined with the Boost Serum (for the Anti-Aging Peptide Serum).

Proof of use:
To validate your refund request, you must provide timestamped video proof of consistent use over the 30 days.
This proof must clearly show that you used the product 60 times over the trial period.

🔒 Important:
Video proof must be submitted via Snapchat or a similar platform, with visible timestamps and clear product application. This requirement ensures that the product was used as recommended — a key factor in seeing results.

Return Procedure

All returned items must be in new and unused condition, with original tags and packaging.
Before returning any item, please request an RMA number (Return Merchandise Authorization) by emailing us at:

contact@lesecret-skincare.com

Once your RMA is issued, place the item securely in its original packaging and ship it to one of the following addresses:

For U.S. Customers:
Le Secret™ – Returns
EcomSulting LLC
1309 Coffeen Avenue STE 1200
Sheridan, WY 82801
United States

📦 Return shipping costs are your responsibility.
We strongly recommend using a tracked shipping service for all returns.

Refund Process

1 - Contact our support team at contact@lesecret-skincare.com within 30 days of receiving your product.

2 - Explain why you are dissatisfied and confirm you followed the required usage conditions.

3 - Submit your video proof of use to the email address provided by our team.

4 - Once your request is approved, we will issue a full refund to your original payment method within 10 business days (depending on your card provider’s processing time).

Important Notes

• Original shipping costs are non-refundable, except in cases of defective products or shipping errors.

• Personalized products cannot be exchanged, but may be refunded under the terms outlined above.

• We reserve the right to deny refunds if the conditions are not met or if we suspect abuse of this policy.

• Sale items are not eligible for return unless the product is defective or the wrong item was received.
  
  

At Le Secret™, we believe in the real results our products deliver — and we want you to feel confident trying them. This refund policy is designed to give you peace of mind as you experience what truly personalized skincare can do for your skin.

Have questions?
We’re here to help!

Phone: +1 307-683-5739 (9am–3pm, Mountain Time)
Email: contact@lesecret-skincare.com

Last updated: January 4, 2025